DDIT shall provide a comprehensive service with regards to the said leisure and business trips. DDIT shall in particular provide: accommodation according to promised standard, board, program, guide, transport and other services specified in the obligatory purchase/booking order, subject to availability of such services at time of purchase/booking order and subsequent confirmation of such service to the client by DDIT.
- As a tour operator, DDIT is involved in booking hotel and air/train/cruise transportation for you. DDIT will try its best to coordinate with the airline, cruise line or the hotel to ensure that everything goes on smoothly. But as DDIT does not act as an agent for these service suppliers, it shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers or any other party not directly owned or controlled by DDIT. However, DDIT promise that it will be responsible for the willful or negligent acts of our partner travel agents for the land services like guide service, meals and car/van transportation.
- In the case of non-provided service (non-effectuated transfer, non-effectuated city tour) due to the negligence of DDIT, DDIT is obligated to compensate the service to the client.
DDIT shall however not be held responsible for any damage in clients’ perception whatsoever arising from any alteration or cancellation.
- In case of Changes/Alterations from the customer: All changes including routes, itineraries, arrival date, the number of people traveling and other arrangements of confirmed tour shall be advised to DDIT in time. DDIT will not be held responsible for any delayed notice and penalty will be requested if there is loss resulted.
- In case of cancellation, the customer shall inform DDIT in time to avoid any losses. Otherwise the cancellation penalty will be required as stipulated above.
DDIT reserve the right to adjust its tour rate in the event of the expected currency devaluation and cost increases, including the increase in the airfare, cruise fare, hotel rate, entrance fees or fuel surcharge. But if DDIT has received the full payment already, it will take all losses and not charge you more for the cost increase.
- For the smooth operation of the tour, DDIT reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary or to cancel a tour at any time whenever it turns out to be necessary. DDIT will refund any unused portion to the customer.
DDIT will not be held responsible for any loss resulted from the factors uncontrolled by human beings, for example, climatic conditions, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, terrorist activities.
- The customer will take all risks or losses arising from any unauthorized extra services beyond our confirmed itinerary that the client requires with the local agent, local guide or the driver. But DDIT will try its best to help the customer get out of the difficulties including chase compensation if any damages or losses occur.
DDIT is not responsible for a client’s failure to comply with customs regulations or the suspension of the tour for any fault of the customer.
- The tour always includes some activities which require care attention. All activities are undertaken at your own risk. DDIT, its guides and local agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care. DDIT is not responsible for the lost of any customer’s personal property due to his or her negligence.
- Before the commencement of the tour, DDIT reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour. If DDIT has cancelled any tour, it is liable to refund all the payment received.
DDIT reserves the right to take photographic or film records of any of its trips, and to use any such photographic or film records for promotional and/or commercial purposes.
DDIT reserves the right to modify or rescind the above terms and conditions in whole, or in part at any time with or without notice.