If you feel unsatisfied with any service DDIT has provided, you can let your guide know about it or you can inform our company directly by phone or fax/email. We will try our best to meet your reasonable request at any time.

If you are still not satisfied with what DDIT has done for you, you can also complain to the China National Tourism Administration (CNTA) or to the Institutions of Supervision over Quality in each province.

Also, all the big tourist cities have set up hot lines for tourists to voice their complaints. Most of the complainants were satisfied with the verdicts, which were arrived at after thorough investigations and verification of facts

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. DDIT will not be liable for any claims made later than 15 days after the completion of your tour. DDIT will look into the case and give reasonable and fair refund if it is justified.

 

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